Information we collect about our website users

Functional cookies

  • cookieconsent_status, mtm_consent_removed, mtm_consent cookies

            These cookies are used to check whether a user has provided consent for the use of cookies.

            Retention period:  13 months (cookieconsent_status)  & session for the others.

Tracking cookies

  • _pk_id cookie

            This cookie is used to check whether a user is a new visitor or has been here before. Retention period:  13 months

  • _pk_sess cookie

      This cookie is used to analyse what pages a user visits during its browsing session. Retention period: 30 minutes

Cookies used enable us to track the following information about visitors:

  • IP address (anonymised)
  • Location: country, region, city, approximate latitude and longitude (Geolocation)
  • Date and time of the request (visit to the site)
  • Title of the page being viewed (Page Title)
  • URL of the page being viewed (Page URL)
  • URL of the page that was viewed prior to the current page (Referrer URL)
  • Screen resolution of user's device
  • Time in local visitor's time-zone
  • Files that were clicked and downloaded (Download)
  • Links to an outside domain that were clicked (Outlink)
  • Pages generation time (the time it takes for webpages to be generated by the webserver and then downloaded by the visitor: Page speed)
  • Main language of the browser being used (Accept-Language header)
  • Browser version, browser plugins (PDF, Flash, Java,...) operating system version, device identifier (User-Agent header)
  • Language of the visited page
  • Campaigns
  • Site Search
  • Events

The first-party cookie also contains following information:

  • Random unique Visitor ID
  • Time of the first visit for the specific visitor
  • Time of the previous visit for the specific visitor
  • Number of visits for the specific visitor

The data collected contain no personal information and cannot be used to identify a particular visitor. Persistent cookies contain no personal information; a random ID is generated by Piwik to identify returning users. The persistent cookies have an expiration date of 13 months, after which the browser disregards them.

We use this information to optimize browsing experience and to be able to get insight on visitor’s interest.

Do not track

We support the Do Not Track preference that can be configured in your browser. When this feature is enabled, you cannot opt-in for tracking.


Our webservers generate logs when the website is visited. Typically following information is present in these files:

  • IP address of the visitor
  • Date and time of the request
  • Browser identifier (User Agent)
  • URL of the page being viewed (Page URL)
  • URL of the page that was previously viewed (referrer URL)

These logs allow us to obtain website usage information, similar to the cookies, however less detailed and provide useful information in case of website issues. Furthermore, these files are actively monitored to detect abuse and to initiate an appropriate reaction. This information will under normal circumstances never be provided to a third party. Exception is the detection of abuse, in which case they could be sent to relevant authorities.

Contact data

When you use the contact form, we will store following information:

  • Your name
  • Telephone number
  • Email address
  • Data that you put in the subject and message field.

This data will be used to analyze your request and to be able to contact you and provide and answer to your inquiry. We will keep this data in our records for 12 months. By using the form you give your consent to Eltrovo BVBA to process your data.